Language
At Mercari, we provide language learning programs and communication support to realize an inclusive environment where our members can communicate with each other with ease.
Language Culture
at Mercari
Mercari Group’s members come from a wide variety of backgrounds, with members from over 50 different countries and counting. Our company does not define one official language, but we use both Japanese and English in our work.
The level of Japanese or English required will depend on the position and the type of work you are involved in. However, Mercari offers Japanese and English language programs as well as a dedicated interpretation and translation team to allow all members to communicate smoothly with one another, regardless of their language level or background.
We aim to create an environment where anyone can join discussions with a sense of safety regardless of their background or language level. To that end, we believe it is essential to not stop at just providing language learning programs and communication support, but also for Japanese speakers and English speakers to meet halfway during daily communications. It is an important value for Mercari language culture to not expect the other party to speak perfect Japanese or English, but rather to value the essence of communication by meeting halfway and focusing on understanding one another.
Expectations
by Language Level
Mercari has adopted the Common European Framework of Reference for Languages (CEFR) to categorize language levels into Basic (CEFR-A2), Independent (CEFR-B2), and Proficient (CEFR-C1). We strive to make sure that all members understand how expectations differ for each language level and that they are able to conduct communication in a way that matches their level.
| Level | Definition | Practical application |
|
Basic (CEFR – A2) | Able to conduct basic communication regarding their field of expertise with conversation support from the other party and/or using simpler words |
|
| Level | Definition | Practical application |
| Basic (CEFR – B1) | Able to exchange basic information in your field of expertise, although sometimes it is difficult to express exactly what you want to say |
|
| Level | Definition |
|
| Independent (CEFR – B2) | Able to exchange complex information regarding their field of expertise without much conversation support from the other party or using simpler words |
|
| Level | Definition | Practical application |
|
Proficient (CEFR – C1) | Able to independently exchange complex information outside their field of expertise without conversation support from the other party or using simpler words |
|
Language Learning
Programs
Mercari has a Language Education Team (LET) that supports members via various language learning programs to grow their language skills.
Language programs for both Japanese and English
| Program name | Overview |
| Yasashii Communication |
This is an original training program where participants learn about
Japanese and English usage that is difficult for the learners of each
respective language, and about ways to conduct communication that is
considerate of the other party. We hold this program with the goal of
creating an inclusive environment where everyone can participate in
discussions with a sense of psychological safety and understand the
opinions of others without being afraid to voice their own. In
training sessions, we encourage participants to explore the best
practices of communication, while also emphasizing how we should not
expect the other party to speak perfect Japanese or English, but
rather value the essence of communication by meeting halfway and
focusing on understanding one another. We also deepen mutual
understanding by sharing the difficulties and challenges of learning
another language. The training applies to teams that have a mix of
Japanese learners, English learners, and native speakers, as well as
teams that operate in one language or the other. Mercari’s Yasashii Communication Training (only available in Japanese) |
Japanese language programs
| Program name | Overview |
| Japanese Foundation Program | This is a program that offers online Japanese lessons to members who live in Japan. This program is designed to help members learn the conversational skills required for daily life in Japan and reach between CEFR Pre-A1 and B1 level proficiency. Lessons are conducted in small groups with a focus on practical communication, featuring role-playing and discussions. Combined with self-study, this is an efficient way for members to improve their Japanese language skills. |
| Program name | Overview |
| Intensive Business Japanese Program | This is a program for members to gain Japanese speaking and listening skills equivalent to CEFR B2 level and above to maximize their performance at work. The aim of this program is to gain Japanese language skills tailored to real-life business scenarios, such as making progress reports in meetings, providing explanations to colleagues, and describing the background of complex events, through practical conversations. |
English language programs
| Program name | Overview |
| English Independent Learning Program | This is a program that assists members who require English ability for their work in independently improving their English skills at a frequency that suits them. Members of any English level are eligible for this program. We expect each member to take ownership of their own English-learning journey and to continuously engage in independent learning. |
| Program name | Overview |
| Intensive Business English Program | This is an intensive program designed to improve English ability in a short amount of time for members who urgently require English speaking and listening skills for their work. This program quickly brings members up to CEFR B2 level. This program is aimed at members who have a strong desire to learn (a clear idea of how acquiring English skills will help them excel) and members in positions, departments, and roles with a high business need for using English. |
Japanese Language Learning / English Language Learning Assessment
| Overview | |
| Speaking tests for Japanese and English | At Mercari, we think that being able to voice your opinions in your own words is important. These speaking tests are designed to measure members’ speaking ability in their non-native language. The scoring adheres to CEFR standards. |
In-House Interpretation
and Translation Team
Mercari has the Global Operations Team (GOT)—a team specializing in interpretation and translation services—which helps bridge any gaps and facilitate smooth communication between the diverse members of our organization. GOT’s mission is to eliminate situations where members are not able to give their own opinion or have the same access to information as others because of language. Some positions do require a certain level of language skills, but GOT offers support to create an environment where members can get the information they need and take on any challenges they want, no matter their Japanese or English level.
Interpreting support
GOT provides meticulous interpreting support catered to the needs of each individual, not only for company-wide events and meetings, but also for regular team meetings or 1-on-1s.
Translation support
GOT provides translation and native check services for all sorts of documents for internal and external use.
Voices of Members
Here are some testimonials from members who made use of the language programs and/or communication support to unleash their own potential.
Jun Asano
Engineering Manager, Merpay TnS Platform Team
My team has a mix of Japanese and English speakers, so we use interpreting support to ensure smooth communication during team meetings.
Originally, my team consisted of only Japanese speakers and I had few opportunities to use English in my work. At first, I was worried about whether I could communicate well with English-speakers, but thanks to GOT’s support, we were able to smoothly take English-speaking members into the team. The simultaneous interpretation of difficult words that are unique to the TnS area has also been very helpful.
Many members of my team are now actively using the language learning program to improve their English language skills and be able to communicate on their own someday.
